The following are commonly asked questions about Jiffy Steamer products. For questions not covered here, please contact us.

Who is the official distributor for Jiffy Steamer in Africa?

African Sales Company is the official distributor for Jiffy Steamer in Southern and Sub-Saharan Africa, since 1956. Visit www.africansalescompany.co.za to learn more.

Do you offer wholesale terms?

Yes, we do offer resale opportunities for Jiffy Steamer products in Southern and Sub-Saharan Africa. Please contact us for further inquiries.

Do you offer different rates for large or commercial orders?

We currently service several major retail businesses and do offer better rates in order to accommodate commercial clients.

What are the advantages of using a Jiffy Steamer?

A Jiffy Steamer can be used for a variety of tasks, ranging from fine garment care to industrial use. Jiffy Steamer is up to five times faster than ironing without the hassle of a temperature setting. It can be used safely and effectively on both natural and synthetic materials.

How do I use a steamer?

When steaming, touch the material lightly with the steam head and wrinkles will instantly vanish. The combination of the steam and the steam head is important for a smooth finish. Do not directly touch velvet or silk with the steam head. Some articles can be steamed better from the underside. This allows the steam to relax the fibres of the material, thus removing the wrinkles.

Do Jiffy Steamers remove stains from clothing or carpeting?

No. There is no stain removing aspect of the Jiffy Steamer for textiles.

How do I ensure optimal performance from my Jiffy Steamer?

  1. Clean and rinse your steamer regularly.
    All steamers need to be cleaned and rinsed on occasion to flush the mineral deposits.
  2. Never use additives.
    Additives such as salt, perfumes, and dyes should never be added to your steamer water. These substances will corrode or plug internal parts.
  3. Never overfill your steamer.
    Never add more than the maximum amount of water indicated for the reservoir.
  4. Never allow your steamer to run dry.
    Running a steamer dry will cause internal damage to the heating element and wiring.
  5. Never pour cold water into a hot steamer.
    If by mistake your steamer has run dry of water, allow the unit to cool 10 minutes before adding water. Cold water on top of a hot heating element can cause damage to the element.
  6. Steam in a vertical, upright position.
    Do not use your steamer in a horizontal position like an iron. Steam in a vertical up-and-down motion. This will allow the condensation in the hose to flow back into the steamer.
  7. Secure your hose nut tightly.
    If your steamer has a hose attachment, make sure the brass nut is fastened tight to the base of the steamer. A loose nut will allow water to run down the front of your unit.
  8. Never use an extension cord.
    Extension cords should not be used on this product.
  9. Do not pull steamer by the power cord.
    Pulling the steamer by the power cord may damage the internal wiring.
  10. Never use your foot to turn steamer on/off.
    Damage may occur to the switch should you turn the unit on/off, using excess pressure with your foot.
  11. Storing the steamer.
    Before storing the steamer for an extended period (30 days or more), empty all water from the unit. Water becomes stale with time and may plug internal parts.

Do I have to use distilled water?

No, plain tap water may be used in the Jiffy Steamer.

How often should I change the water?

Always keep fresh water in the reservoir. Water becomes stale after about one week and should be replaced with fresh water. Steaming with stale water can cause a foaming action. If this occurs, you should rinse your water tank thoroughly and refill with fresh water.

What if my Jiffy Steamer runs dry during use?

If you find your steamer has run dry during use, immediately turn off the unit. Allow 10 minutes for your steamer to cool before adding more water.