To ensure you have the best customer experience with us, we have an easy and comprehensive returns and exchange policy and process.
Before any returns or exchanges will be accepted, please ensure that you have read and understood our Returns and Exchanges Policy below, and have completed the form in order for us to accurately and speedily assist you with your return or exchange.
Book a Return or Exchange
Please complete this form and one of our Customer Service consultants will get in contact with you in order to arrange your return or exchange.
Returns & Exchanges Policy (Ts & Cs)
General
We encourage you to fully inspect the item(s) of your order when they are delivered to ensure the order and the item(s) meet your expectations.
Should you want or need to exchange any item(s) ordered from Jiffy Steamer, you have the option of returning or exchanging the item(s) within 30 days of receiving it. Thereafter, you can opt for an online store credit, a full payment refund, or repair of or replacement of the same item(s).
For all returns and/or exchanges, we require the item(s) to be unused and in their original packaging.
If a coupon, voucher or discount code was used for your purchase of any item(s) you would like to return or exchange, where the coupon, voucher or discount code either provided a percentage discount or fixed amount discount towards the purchase amount of the item(s), the total value of the discount will be deducted from the amount refunded or used to exchange the item(s) – i.e. we will only refund or exchange to the total value of the actual amount paid in by you. However, we will reissue you with a discount code or gift voucher to the same fixed or percentage value, and may, at our sole discretion, impose any restrictions to the coupon code or gift voucher (e.g. its use may be restricted from purchases of goods on sale or price promotion).
If a return or exchange is due to a change of mind or incorrect product ordered (i.e. not as a result of any error or liability on the part of Jiffy Steamer), the cost of delivery, and any administration fees (only where stated), will be for your account and will be deducted from the online store credit, refund payment, exchange, replacement or repair allocated to you, and against the original purchase price of the item(s) you are returning or exchanging.
Any returns or exchanges must be accompanied by a printed invoice or delivery note – all of which would have been sent to you via email when placing the order with us online, or issued by our courier partner at the time of delivery.
If the item(s) were received as a gift, you may only return or exchange them for an online store credit to use against a purchase of your own preference.
Collection for all returns and/or exchanges may take between 3-10 days, only after the return or exchange has been confirmed by a Jiffy Steamer Customer Service consultant in writing, typically via email.
Damages or Faults
In the unlikely event that your item is delivered to you in a damaged or faulty condition, we will arrange for a replacement of the same or similar items (where stock is available) and the associated collection and exchange through our courier partners. This may take place between 3-10 days after the return or exchange has been confirmed by a Jiffy Steamer Customer Service consultant in writing, typically via email.
You may also opt to have the item(s) repaired, or exchange the damaged or faulty item for an online store credit or full payment refund.
You may return or exchange item(s) within a six (6) month period from when you received the item(s), provided that the item(s) have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods. We may, in certain instances, require an assessment of the goods.
In the event of your item(s) being damaged or faulty, you will be required to send us a clear photo showing the damage or fault, using the Returns & Exchanges form provided on this page.
We will not refund or exchange any item(s) where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.
Opting for a Return, Exchange, Repair and/or Refund
When processing a return or exchange, you have several options to best suit your requirements. These include:
Online Store Credit
Once authorised for a return, if you opt for an Online Store Credit, we will issue you with a credit on your Jiffy Steamer account to the total value of the item(s) returned, less any delivery and administration fees. Where an Online Store Credit has been authorised, we will update your account with the applicable funds within seven (7) days of the authorisation.
Full Payment Refund
Once authorised for a return, if you opt for a Full Payment Refund, we will repay you the total value of the item(s) returned, less any delivery and administration fees. The payment will only be made back into the same bank/card account used to make the original purchase through Jiffy Steamer. This option is not available for gift exchanges. Where a Full Payment Refund has been authorised, we will make payment into the respective account with the applicable funds within seven (7) days of the authorisation.
Exchange
Once authorised for an exchange, we will send you a replacement of the same or similar item(s). Where the original item(s) may not be available, due to them being discontinued or out of stock, we will replace them with similar item(s). In this instance, we will communicate the details of the “similar” item(s) to be exchanged in advance, requiring your approval beforehand (e.g. we may replace your item[s] with updated or newer versions). Where there is a price difference between the two items (original and replacement), you may be liable for the difference in price and will be required to make a payment (via EFT into our bank account) before delivery of the replacement item(s) are delivered.
Repair
Once authorised for a return, if you opt for your items to be repaired, we will inspect and repair the item(s) to ensure we get them back to a satisfactory condition. All repairs are carried out by authorised repair professionals. Repair work time varies based on the item and repair work required. We make every effort to ensure that you will receive the repaired item(s) within a reasonable period of time, and status updates of such work may be communicated with you through a Customer Services consultant. Please note that not all items are eligible for repair, and we reserve the right to offer you an Online Store Credit, Full Payment Refund, or Exchange for different item(s) as alternative options.
Charges
If a return or exchange is due to a change of mind or incorrect product ordered (i.e. not as a result of any error or liability on the part of Jiffy Steamer), the cost of delivery, and any administration fees (only where stated), will be for your account and will be deducted from the online store credit, refund payment, exchange, replacement or repair work fee allocated to you, and against the original purchase price of the item(s) you are returning or exchanging.
Any delivery charges will not be for your account where the reason for the return is due to damages or faults, or in the unlikely event that we have sent you the incorrect product or size of product.
Only where specifically indicated, although very unlikely, we reserve the right to charge a fair administration fee for delayed or administratively complicated or costly returns or exchanges which are due to the actions of the customer and are not as a result of Jiffy Steamer or its staff.